Refund & Return Policy

At NM Shoes, we value our customers' satisfaction. If you are not completely satisfied with your purchase, or if there is a sizing problem, we are here to help. Please read our policy below for returns, exchanges, and refunds.

1. Return & Exchange Criteria

To be eligible for a return or exchange, please ensure that:

• The product was purchased within the last 7 days.

• The footwear is unused, unworn, unwashed, and in its original condition with the brand shoe box completely intact.

• All brand tags, price tags, and accessories must be completely intact and included.

• You have the receipt, invoice, or proof of purchase.

2. Non-Returnable Items

For hygiene and quality assurance, the following items cannot be returned or exchanged:

• Socks or in-shoe accessories (once opened or used).

• Items purchased during a "Final Sale", clearance events, or major flash sales.

• Any footwear that has been physically damaged, soiled, scuffed, worn outdoors, or altered after delivery.

3. Return & Exchange Process

If you wish to return a product or exchange it, please follow these steps:

• Contact our customer support via phone or email within 48 hours of receiving the package.

• Provide your Order ID and a clear photo/video showing the issue (especially if it is a damaged, defective, or incorrect size/product delivered).

• Once approved, you can send the product back to our hub via your preferred courier, or we can arrange a pickup service (if available in your area).

4. Refund Policy

• Inspection: Once we receive your item at our warehouse, our quality assurance team will inspect its condition (ensuring the shoes have not been worn outdoors) and notify you regarding the status.

• Approval: If your return meets our quality and verification standards, we will initiate a refund to your preferred payment method (bKash, Nagad, Rocket, or Bank Transfer).

• Timeline: You will receive the credited amount within 7-10 working days, depending on the mobile banking or bank processing cycles.

• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted (unless the return/exchange is due to an error on our part, such as sending the wrong size, wrong design, or a damaged item).

5. Replacement & Size Exchange

If you need a size swap or replacement, contact us immediately. We will arrange a replacement at no extra delivery cost to you if the fault was ours (e.g., sending the wrong size). For standard size changes initiated by the customer, replacements are subject to stock availability and standard courier charges.

6. Cancellation Policy

You can cancel your order anytime before it has been dispatched from our facility. Once the order is handed over to the courier service and is in transit, the standard return policy will apply.

Contact Us

For any questions regarding our Refund, Return, and Exchange Policy, please reach out to our team:

• Hotline: 01626607104

• Email: mxariyan57@gmail.com

• Office Address: House #334, Hasan Nagar, Vandari Mor, Kamrangir Chor Dhaka